WE ARE PLEASED TO OFFER FREE STANDARD SHIPPING ON ORDERS OVER AUD $120 WITHIN AUSTRALIA & NEW ZEALAND.

YOU'RE CURRENTLY ON THE AUSTRALIA & NEW ZEALAND SHOP FOR BASAL
VISIT OUR INTERNATIONAL WEBSITE TO SHIP ANYWHERE OUTSIDE OF AUS & NZ.

 

 FAQ

Q: When will my order ship?

 A: We ship all orders Monday - Friday. On public holidays, your order will ship the next available shipping day. If you would like your order to ship the same day, simply have your order submitted before 2pm AEDT Weekdays.

 

Q: What kind of shipping should I choose for my order?

A: For Australia & New Zealand we ship with Australia Post. Regular shipping is 2-4 days for Australia and 4-8 Days for New Zealand. 

If you wish to get your order faster, email us at shipping@basal.co and we can arrange to get the products to you with express post. 

Q: I placed an order, but haven’t received my package yet, and I ordered it awhile ago; where is it?

A: We want you to get your order quickly and error free. Since we work with a massive range of postage companies to serve everyone worldwide, we will need your help too! If it’s taking longer than usual, first take a look at your tracking number that gets emailed to you upon shipping. You can locate this email by searching your inbox (or junk mail if you have a strict email filter) for your order number. If the tracking indicates that the package has been delivered, give the postage company a call; they are the most appropriate people to help in this case.
Please take note of the shipping times and take into account public holidays and peak seasons like Black Friday and Christmas. The shipping timeframes are set by the postage companies and it is a guide only. The overwhelming majority of shipments fall comfortably within the timeframe stated however public holidays and peak seasons have the potential to extend shipping timeframes without our knowledge. Unfortunately we cannot guarantee delivery within the timeframes set but we can guarantee that you will receive what you order - we won't sleep until you get what you ordered. 

Q: Do you offer free shipping?

A: We currently offer free standard shipping on orders of AU$100 for Australia & New Zealand

Q: Do you ship to Worldwide?

A: Yes we do! We can ship just about anywhere but remember your currently shopping on Basal's Australia & NZ store so shipping is only available to those countries. If you want to deliver your order anywhere else in the world simply visit www.basal.co.

Brokerage, duties, and taxes associated with international shipping apply solely to the customer and we assume no responsibility for issues with international shipping. If you have any questions, you can contact us at shipping@basal.co 

We worked hard to arrange delivery capabilities no matter your address. If you have any trouble completing a purchase with your delivery address it's likely because your address is a little off the beaten path for Basal so email us at shipping@basal.co and we will take care of you personally. 

Q: Do you experience shipping delays in peak seasons?

A: Yes, delays can be common during the busy period i.e. Black Friday, Cyber Monday and Christmas time. Please allow extra shipping time in peak seasons. 

Q: What is your return policy?

A: We can help with returns on a case by case basis. Used products cannot be returned. 

Returns on equipment items that are unopened/unused may be shipped back to us at your own cost. Returns are refunded only when the item is received back at our office after we have verified that original packaging is still in place. 

We are not responsible for uninsured packages that are lost in transit.

Please contact shipping@basal.co and we will get back to you as soon as we can.

 

 

If you have any specific shipping requirements please make sure you contact us at shipping@basal.co before you make your purchase. Once you've made your purchase we are all guns blazing to get your products packaged and shipped so you can put them to good use in their new home but we'd hate to leave out your important requirements.